OneRaw Support

Contact

For questions, bug reports, or feature requests, email support@oneraw.app. Include your iPhone model, iOS version, OneRaw version (Settings → About), and the steps that reproduce the issue. Include any error message you see. Please avoid sending private photos or sensitive information.

Camera does not open

Open iOS Settings → Apps → OneRaw and allow camera access. If access is restricted, check Screen Time or device management settings. RAW capture availability depends on the camera and device; try another lens if the app reports that RAW is unavailable.

Photos are not saving or showing up

Check OneRaw’s Photos access in iOS Settings and make sure your device has free storage. Saving requires permission to add photos. Reviewing library photos requires read access; limited access only exposes the items you allow. Full Photos access enables the app’s complete review and deletion features.

If a save fails, follow the app’s error message and try saving again. Keep any unsaved shot until you have recovered it. Avoid deleting the app while you have unsaved photos, because uninstalling removes local recovery files.

Turn off location tags

In the app’s settings, turn off “Save location in photos.” You can also revoke location permission in iOS Settings. This affects future captures. To remove location from an existing image, use Apple Photos’ location controls. Check location-sharing options before sharing images.

RAW, HEIF, and JPEG

Choose HEIF or JPEG in the app’s Settings. HEIF offers smaller files and 10-bit output; JPEG offers broad compatibility. Every photo is developed from the sensor’s RAW data on your iPhone; the RAW file itself is not saved. Available RAW capture varies by device and lens.

Privacy

Read the privacy policy for details about local photo processing, permissions, location metadata, Apple services, and support correspondence.